We offer a range of service options to best fit your needs.  InterMed Nuclear Medicine has:

• a full-time, dedicated nuclear staff and designated dispatcher to ensure that your issues are handled quickly. 
• a strong service engineer to equipment ratio, so your technician will always have time to focus on your equipment. 
• service technicians who are well-trained, have experience with multiple manufacturers and often hold the highest possible certifications.  For more information about our service technicians, click here.

Tailored Full Service Agreements

InterMed Nuclear Medicine can customize full service agreements that include all travel, parts and labor.  Scheduled preventative maintenance, reporting and customized payment options are included in full service agreements.  Multiple payment options are available, so contact an InterMed Nuclear Medicine sales representative to discuss tailoring a full service agreement to fit your needs.

• Full service agreements may or may not include parts, depending on your needs.
• Regular hours of coverage are 8 am to 5 pm Monday- Friday, with after hours and holiday rates always available. 
• Phone response is guaranteed within an hour and on-site response is guaranteed within 24 hours. 
• Service records are meticulously maintained according to TJC and other regulatory agency preferences and are kept in a book on site and management are given print outs and reports as requested. 
• Consumables and damage and abuse are not included in full service agreement rates. 
• Under PM agreements, corrective work will be performed at the preferred customer rate.

Preventative Maintenance (PM) Agreements

InterMed Nuclear Medicine offers PM agreements for scheduled preventative maintenance of equipment (performed according to the manufacturer’s specifications, which is usually twice per year).  Contact the InterMed Nuclear Medicine sales representative to discuss options for preventative maintenance agreements. 

Equipment Repairs

• Our technicians service all major manufacturers and take time to learn the details that others don’t.  (for more on expertise, click here)
• InterMed Nuc Med is a certified service provider for GE, Siemens and Philips.
• Significant savings on parts and labor over the competition
• 24/7 availability with immediate phone response and technical support
• Excellent documentation

Consulting Services

• Pre-purchased evaluations
• Life cycle analysis
• Future technical planning
• The Joint Commission and DNV review preparation
• Cost savings evaluations (contracts)
• In-service training for users and equipment
• Quality assurance programs

Additional Services

• Camera installation planning: initial site visit for room design and layout before a camera installation.
• Camera relocation: including de-installation, relocation, storage and installation.
• Multiple camera networking
• Hard drive cloning

Records and Reporting

• Cockpit Reports: InterMed Nuclear Medicine’s form of precise managerial reporting that gives the customer the ability to easily and regularly view the information and statistics important to their administration. Capped Risk Programs
• Site-specific three-ring binder: InterMed Nuclear Medicine maintains all Preventative Maintenance Reports, schedules and services completed in a three-ring binder on site for easy reference for the customer. 

For more information about InterMed Nuclear Medicine services, please contact nucmedsales@intermed1.com or call 800-768-8622.